At Floor Street, we give top priority to meet customer satisfaction, and ensure each experience with our floorings, carpets, and skirting projects in the UAE is an easy and clear one. It might be possible that there would be instances wherein our clients would have to cancel their orders or even ask for refunds. The following policy covers everything regarding order cancellation and refund procedures at Floor Street.
Floor Street | Cancellation and Refund Policy
Fundamental Cancellations Rights
Customers have the option to cancel an order prior to confirmation on material preparation, product customization, shipment, and installation scheduling. Orders that have been confirmed and are undergoing processing require the scrutiny and approval of our management for cancellation.
Customized floorings, custom-made carpets, and skirting with special sizes cannot be canceled once they start production or customization processes. This is due to the fact that they are especially tailored to meet customers’ requirements and hence not easily marketable. It is best for customers to take time to examine the products and confirm their choices prior to placing an order.
Refund Criteria
In line with its principles of ensuring fairness and professionalism in all refund processes, Floor Street allows for refunding in some circumstances, which include but are not limited to:
- Cancellation approval prior to processing or shipping.
- Non-availability of ordered goods and stock.
- Faulty supplied material of any type of issue.
- Company-related failure to provide agreed services.
Criteria for refunds are determined on the type of order, progress of work, and inspection of the reported problem. In any case, the refund process will follow the same route as that of the payment.
Refunds are not normally allowed on customized products, installed floorings, old carpets, clearance products, and specially ordered products except when there is a fault in manufacturing or installation.
Inspection and Solution Process
Where there is any issue regarding defective products and installations, customers are asked to notify us of the problem in due time after delivery/installation. Our team will arrange an inspection to analyze the problem and figure out the best possible solution for it.
Based on the situation, Floor Street will provide a repair, replacement, partial refund, or other possible solutions in order to ensure customer satisfaction and fairness for all involved parties.
Time Required for Refund
Once the refund request is granted, the processing of the request takes a number of days that depends on the banking procedures involved in the process. The clients will be made aware of the process time for their request.
Satisfaction of Our Customers
In Floor Street, we ensure that we uphold integrity and professionalism in all aspects of our work and that we have our customers’ best interests at heart. This cancellation and refund policy ensures that we keep the interests of both the customer and us safe.